Conditions as Applicable to the Type of Application
All Passes
General entry conditions of the Swim Centres applies to all patrons. Passes/FOBS remain the property of Maitland City Council and its swim centres, Passes/FOBS will be withheld from any non financial pass holders. MCC and its swim centres reserves the right to refuse or cancel any program and entry pass cards of any person in its absolute discretion. All pass cards can only be used by the registered person. Passes/cards are not transferable. A fee is applicable for lost/replacement passes/cards. All pool membership, visit passes and aqua fitness programs visit passes are not exchangeable, refundable or transferable.

Squad Program
Squad bookings are required. Squad sessions are to be paid on a weekly direct debit based on the number of sessions booked per week over the calendar month. Multiple sessions per week rates apply to the same person enrolled in the program. Cancellations – no refunds for failure to attend. Notification is required to cancel your direct debit if you choose to leave the program. Active kids vouchers can only be used when booking at least two of months of squad.

Aqua Fitness Programs
Aqua fitness programs include entry for recreational swim before and after the fitness class participant only. Aqua fitness programs may be purchased per visit or in quantities of 10. Each quantity purchased is valid for 12 months from the date of purchase. Bookings are required for select Aqua fitness programs. The concession rate applies to children 5 to 17 years of age and concession card holders of seniors card, Health care card, Commonwealth seniors health care card, pensioners, student ID cards and unemployed persons. Aqua fitness programs are not suitable for under 10 years of age. Aqua fitness passes are not transferrable and can only be used by the registered pass/card holder. NSW companion card allows the card holders and their carer entry for a single applicable fee.

Visit passes
Visit passes may be used at any MCC operated swim centre. Visit passes entry passes are valid for 12 months from date of purchase. Visit passes are for general entry only and do not include programs. Visit passes are not transferrable and can only be used by the registered pass/card holder. The concession rate applies to children 5 to 17 years of age and concession card holders of seniors card, Health care card, commonwealth seniors health care card, pensioners, student ID cards and unemployed persons. Aqua programs are not suitable for under 10 years of age. Visit passes are not transferrable and can only be used by the registered pass/card holder. NSW companion card allows the card holders and their carer entry for a single applicable fee.

Pool Memberships
Memberships are available for purchase and use at MCC operated swim centres. Memberships entitle the registered individual membership holder to unlimited general entry for the duration of their membership, commencing on the date of purchase. Memberships cannot be shared or used by any other persons. The concession rate applies to children 5 to 17 years of age and concession card holders of seniors card, Health care card, Commonwealth seniors health care card, pensioners, student ID cards and unemployed persons. The family membership category entitles the registered family members on the pass to unlimited general entry commencing on the date of purchase. Memberships are not transferable and can only be used by the registered pass/ card holder.

Direct Debit Special Conditions

• Your Debit will continue until we have written approval to cancel with 30 days notice.
• If your account has three failed payment with no acknowledgement of repayment your
booking/membership will be cancelled.
• Any outstanding failed debits are to be made at Centre or through the online portal.
• Any failed payment will incur a $20 fee.

Bookings
Please call 4933 5073 and select option one or email aquatics@maitland.nsw.gov.au

Refunds and missed lessons
Refunds are not provided for missed lessons. If appropriate notice has been given and a medical certificate has been presented within seven (7) days, a family pass may be awarded.

Risk waiver
I agree to my child’s/ward’s attendance in the Maitland City Council Swim and Survive, Learn to Swim program. In case of an emergency, I authorise pool staff to arrange for my child/ward to receive such medical or surgical treatment as deemed necessary by appropriate authorities. I agree to pay or reimburse costs which may be incurred for medical or surgical attention, ambulance transport, drugs and any other medical or surgical expenses while my child/ward is enrolled in the program.
I understand that although Maitland City Council attempts to minimise any risk of personal injury, I acknowledge that there is an inherent risk of personal injury in physical activities undertaken as part of this program.

I will adhere to Royal Life Saving Australia's Keep Watch guidelines, maintaining appropriate supervision of my child.

Hygiene
Maitland City Council aquatic centres endorse the NSW Health guidelines, Clean Pools for Healthy Swimming.
To ensure that you and your family enjoy your time swimming at our centre, please follow the below simple guidelines:
1. Make sure children use the toilet before entering the pool and tight-fitting water proof pants and approved swimming nappies at all times.
2. Change nappies regularly, not beside the pool but in the changerooms.
3. After changing nappies, dispose of waste in the bins provided and wash hands thoroughly with soap.
4. If you, or your children have experienced diarrhoea in the past two weeks please do not go in the pool.

Medical considerations
Please inform the Swim School Office of any medical considerations that the student may have. This information is important to the instructor to be aware of the safety of yourself and others.
Facility emergency or evacuation
Maitland aquatics staff have successfully completed Management of Facility Evacuation and Emergency Training. In the event of an emergency or evacuation, please follow staff directions.

Photography waiver
I grant Maitland City Council permission to use or alter any photographic or film images of me or in which I may be included in any form now or hereafter known for any other purpose whatsoever. I hereby waive any right or claim that I may have to inspect or approve any products or copy used in connection with any of the photographic images/film. I agree i will not photograph or record teacher/instructors or other customers without their consent. 

Privacy and personal information
Privacy Statement
Maitland City Council complies with the Privacy Code of Practice for Local Government in dealing with all personal information that is required to be supplied when an applicant completes this application. However, some of the personal information which is set out in this form, will become part of the public record which Council is required to keep pursuant to the NSW State Records Act. Furthermore, Council may be required to divulge some personal information pursuant to the Government Information (Public Access) Act 2009.
For privacy reasons and in accordance with child safety standards, all centre patrons agree:
·Not to take photos or videos of other patrons,
·Not to use photography or video devices in changerooms,
·If requested, to permit staff to view photos or video taken in the centre and to delete any items that raise privacy concerns

For further information
Refer to the Access Information Guidelines available from the Council’s website at maitland.nsw.gov.au or contact Council’s Public Officer.

Consent I have permission to supply the details of all persons I have listed on this form in respect to this application on their behalf. I will advise the swim centre if any details I have provided in this form change. I understand that the information that I have provided will be treated in accordance with Maitland City Councils Privacy Management Plan Policy. I agree to the applicable conditions of this application and pass type on behalf of all persons detailed on this form and registered to the pass/card type.